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Erastes [userpic]

Game–The idiots.

October 16th, 2012 (03:03 pm)

You’ve got to love (sarcastic face) the pure idiocy of some help desks:

I’ve been trying to order Assassin’s Creed 3 from GAME. However, I want to have it on the day of release and on reading their FAQ it seems i have to order UK Order Express – all their deliveries are normally free, but UK Order Express will post it in advance.

So, I go through the motions, get to the checkout online and there’s no option for UK Order Express delivery.

I write an email to customer services and get an auto-response back saying they normally respond within 48 hours (speedy then <<<—more sarcasm) but due to an unprecedentedly huge use they are not meeting that target.

After six days I got pissed off and as they had ignored my email chasing them up on day four, I started being rude via Twitter. Ah – the wonders of Twitter.  That got a response!  They asked me to DM and I pointed out my problem. “all i wanted to know was how to order special delivery on ASsCreed3 on pre order as it's not an option on checkout”

Lo and behold I had an email almost immediately.

And this is what it said; (although I think you can probably guess…)


I can confirm that you need to select UK Order Express which will cost £4.95, however this should ensure that your order arrives on release date.

I MEAN.

IS IT ME???? it’s not me, is it?

Comments

Posted by: The Devil's handmaiden (seraphim_grace)
Posted at: October 16th, 2012 03:13 pm (UTC)

get it from amazon, they usually have it with you a few days before the release date because they're convinced it takes a month or so to send something royal mail
and then you don't have to pay postage

play is the same
on the whole don't use game, they have a crappy selection as well

I get mine from either play-asia.com (fantastic for DS games) or http://gameseek.co.uk/ which is cheaper and send vouchers for £5 all the time

Posted by: Erastes (erastes)
Posted at: October 16th, 2012 04:55 pm (UTC)

i've never had ANYTHING on the day with Amazon - it usually arrives about a week late... I think it's going to have to be a trip to the shoppe first thing in the morning - after all, my postie doesn't even arrive until about 1pm!!!!

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